The book begins with a guy starting his day at the office in Hell. Yes, literal Hell. It's amusing and promises some adventures as the workers attempt to convince mortals to sign away their souls. Some hellish office politics take place. Then the story broadens to follow one family in danger of losing their last members to a Devil's bargain. Not the light comedy / supernatural thriller I expected, but still funny in parts and well written. Opinion on this one is quite mixed and I can see why. To really get the most out of it you need to read it like a mystery, not comedy or thriller or fantasy.